Shift Operations Leader - Fast, Safe, Guest-Focused

McDonald's Restaurants Limited; Hillsborough (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

McDonald's Restaurants Limited in New Hampshire seeks a Certified Swing Manager to oversee daily restaurant operations during assigned shifts, ensuring safety, efficiency, and adherence to brand standards across drive-thru, front counter, kiosk, and curbside.

You will lead the shift team, manage labor, monitor quality and service speed, train crew, handle guest concerns, and communicate with the General Manager to keep your shift running smoothly.

Qualifications

• Proven ability to lead a shift team and direct crew members.
• Ensure operations meet McDonald's quality, service, and cleanliness standards.
• Maintain food safety and compliance with procedures.
• Effectively communicate with leadership and staff to resolve issues.
• Deliver a fast, friendly, and accurate guest experience across all channels.

Responsibilities

• Direct and supervise a shift team and assign crew tasks.
• Monitor service speed, order accuracy, and food quality.
• Enforce food safety and cleanliness protocols.
• Manage labor deployment and control costs while meeting sales goals.
• Coach and train crew members and provide real-time feedback.

Skills

Leadership

Shift management

Customer service

Food safety

Communication

Job description

McDonald's Restaurants Limited in New Hampshire seeks a Certified Swing Manager to oversee daily restaurant operations during assigned shifts, ensuring safety, efficiency, and adherence to brand standards across drive-thru, front counter, kiosk, and curbside.

You will lead the shift team, manage labor, monitor quality and service speed, train crew, handle guest concerns, and communicate with the General Manager to keep your shift running smoothly.