Process Lead, Durham, #79

gopuff; Durham (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

Gopuff is seeking a Process Lead for our Operations team in Durham, North Carolina. This leadership role focuses on ensuring order accuracy and efficient delivery to customers, while coaching the team for optimal performance.

The successful candidate will handle tasks such as directing associate activities, troubleshooting issues, and training new associates. This position demands leadership experience and the ability to handle various responsibilities during shifts, including working during peak hours.

Qualifications

• 2 years of internal Gopuff experience.
• 2+ years in leadership in retail, grocery, military, or restaurant.
• Ability to work with fluid schedules during peak hours.

Responsibilities

• Lead day-to-day tasks of Pack and Receive and Kitchen teams.
• Direct associate activities and troubleshoot site issues.
• Develop and train new associates.

Skills

Leadership Experience

Process Improvement

Team-oriented Mentality

Job description

Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first.

Responsibilities

• Pack orders and receive inbound inventory during low vol / min staffed periods
• Completing ICQA in low vol / min staffed periods
• Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product
• Quarterback and direct all associate activities during the shift
• Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
• Ensure completion of close/open checklists for OA team
• Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed
• Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)
• Manual intervention of driver routing & dispatching.
• Shelf move activities (for reorganization & backstock)
• Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.). Conduct damage + expiry process audits
• Assist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking
• Troubleshoot/ root cause analysis for defects within shift
• Stand, push, pull, squat, bend, reach and walk during shifts
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts
• Complete additional assigned duties based on the needs of the business

Qualifications

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
• 1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends
• Team-oriented mentality
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds