Shift Leader — Operations & Customer Experience

jobr.pro; Virginia (MN); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

Employee discount

Vacation and Sick Time

EAP through AllOne Health

Job summary

Gopuff is seeking a Process Lead to join the Operations team. This role sits on the leadership board, guiding Pack and Receive and Kitchen teams to deliver accurate orders with speed and care. You will coach staff, optimize tasks, and ensure a superb customer experience across shifts.

The ideal candidate brings 2+ years in leadership within retail or grocery, plus a track record of improving processes. Expect demanding hours and opportunities to impact every order.

Qualifications

• 2 years of internal Gopuff experience.
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience.
• 1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred.
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business.
• Team-oriented mentality.
• Ability to stand, bend, reach and walk during shifts.
• Ability to lift up to 49 pounds.

Responsibilities

• Pack orders and receive inbound inventory during low volume/min staff periods.
• Complete ICQA in low volume/min staff periods.
• Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product.
• Quarterback and direct all associate activities during the shift.
• Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance.
• Ensure completion of close/open checklists for OA team.
• Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are set up to succeed.
• Develop and train new associates within site and kitchen (if/when Site Leadership is unable to be on shift).
• Manual intervention of driver routing & dispatching.
• Shelf move activities (for reorganization & backstock).
• Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.). Conduct damage + expiry process audits; Assist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking.
• Troubleshoot/root cause analysis for defects within shift.
• Stand, push, pull, squat, bend, reach and walk during shifts.
• Handle products that may contain tobacco, nicotine, and/or alcohol.
• Work in freezer locations periodically throughout shifts.
• Complete additional assigned duties based on the needs of the business.

Job description

Gopuff is seeking a Process Lead to join the Operations team. This role sits on the leadership board, guiding Pack and Receive and Kitchen teams to deliver accurate orders with speed and care. You will coach staff, optimize tasks, and ensure a superb customer experience across shifts.

The ideal candidate brings 2+ years in leadership within retail or grocery, plus a track record of improving processes. Expect demanding hours and opportunities to impact every order.