Shift Managers

Chick-fil-A; Maryland; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible scheduling (and closed on Sun

Scholarship opportunities

Competitive pay

Learning from Operators and Leaders

Job summary

Chick-fil-A is seeking a Shift Manager to support Directors in daily operations and coach team members. The role focuses on running a smooth shift, maintaining service quality, and modeling the Chick-fil-A culture with urgency and care.

Ideal candidates bring 2+ years of work experience, strong guest service skills, and a passion for people. The position offers full-time and part-time options, with opportunities for growth and development within a fast-paced, community-focused restaurant.

Qualifications

• 2+ years of relevant work experience.
• Open availability is a plus.
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize dayExcellent communication skills, both written and spoken

Skills

Leadership

People skills

Communication

Guest service

Job description

A Shift Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Managers are responsible for supporting Directors in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Manager's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Manager lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Shift Manager Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize dayExcellent communication skills, both written and spoken

Qualifications and Requirements:

• 2+ years of relevant work experience
• Open availability is a plus
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.