Shift Leader/Manager

chick-fil-a; Lutz (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Fun work environment

Professional development opportunities

Job summary

A leading fast-food franchise in Lutz, Florida, is seeking a Shift Leader/Manager. This role involves supporting daily operations while coaching team members. Ideal candidates are people-oriented, have strong communication skills, and thrive in a fast-paced environment. Responsibilities include maintaining operational standards, ensuring food safety, and contributing to a positive work culture. The position is available in both full-time and part-time capacities, offering flexible scheduling and professional growth opportunities.

Qualifications

• Smile and create eye contact with guests.
• Speak enthusiastically and make emotional connections.
• Demonstrate reliability and work well in teams.

Responsibilities

• Support senior leadership in daily operations.
• Coaching and developing team members.
• Maintain operational excellence and food safety.

Skills

Strong people skills

Reliable transportation

Excellent communication skills

Ability to manage performance issues

Fast-paced work environment

Customer service focus

Job description

Shift Leader/Manager

A shift leader/manager is one who consistently demonstrates our core values, embraces the Chick‑fil‑A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take ini managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. The two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members.

Position Type

• Full‑time and Part‑time

Our Benefits Include

• Competitive pay
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Organize and oversee positional set‑ups, breaks, and changes
• Ensure Food Safety, Operational Accuracy, and Hospitable Service
• Dedication to cleanliness, organization, and operational compliance at all times
• Consistency in executing restaurant recipes and systems
• Ability to handle high expectations and accountability in a high demand and fast‑paced environment
• Hard Working, Humble, and Self‑Motivated
• Problem solver and multi‑tasker
• Goal oriented and quick learner
• Able to train, coach, and develop others
• Commitment to our values of excellence, teamwork, and kindness
• Excellent communication skills, both written and spoken
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day

Qualifications and Requirements

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick‑fil‑A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own.

This job posting is for an opportunity at a Chick‑fil‑A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick‑fil‑A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick‑fil‑A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.