Shift Manager Trainee — Fast-Paced Store Leader

truenorth Convenience Stores; Lake Zurich (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

True North in Lake Zurich, IL is seeking a Shift Manager to support fast, friendly, and clean shopping experiences by delivering guest service and keeping the store organized. This role helps with daily operations including merchandising, pricing, loss prevention, inventory, and fuel transactions.

Under the Store Manager or Assistant Manager, you will handle customer transactions, supervise opening/closing duties, assist with training new team members, and ensure safety and compliance.

Qualifications

• Must hold a high school diploma or equivalent.
• Prior customer service or cashier experience.
• Must be able to work flexible hours including evenings, overnights, weekends, and holidays.
• Must possess a valid driver’s license.
• Must have access to a reliable vehicle for banking purposes.

Responsibilities

• Provide prompt, courteous customer service in accordance with company standards.
• Accurately process transactions using point-of-sale systems.
• Maintain a clean, safe, and organized store environment.
• Perform assigned food service tasks following food safety and sanitation requirements, as applicable.
• Assist with daily operations including merchandising, pricing, loss prevention, inventory, and fuel transactions.
• Address guest concerns and escalate to the Store Manager when required.

Skills

Customer service

Cash handling

Operations

Food service

Team communication

Education

High school diploma or equivalent

Tools

POS system

Car wash equipment

Job description

True North in Lake Zurich, IL is seeking a Shift Manager to support fast, friendly, and clean shopping experiences by delivering guest service and keeping the store organized. This role helps with daily operations including merchandising, pricing, loss prevention, inventory, and fuel transactions.

Under the Store Manager or Assistant Manager, you will handle customer transactions, supervise opening/closing duties, assist with training new team members, and ensure safety and compliance.