Assistant Manager in Training - Store Ops Leader

truenorth Convenience Stores; Lake Zurich (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

True North in Lake Zurich, IL is seeking an Assistant Manager to oversee daily operations, hire/train staff, and schedule shifts. This role leads teams, ensures fast, friendly guest experiences, and maintains store standards.

The Assistant Manager will manage staffing levels, inventory, cash controls, and maintenance, while acting as manager-on-duty when needed. Experience in retail or convenience store environments is preferred.

Qualifications

• Supervisory or team-lead experience preferred.
• Experience with store operations and guest services.
• Basic cash handling and POS knowledge.

Responsibilities

• Provide active floor leadership during shifts and support team in real time.
• Deliver prompt, courteous customer service per standards.
• Process transactions accurately using POS systems.
• Maintain clean, safe store environment.
• Oversee food service tasks per safety standards.
• Manage interior and exterior store duties to support daily operations.
• Act as manager-on-duty during shifts when Store Manager is unavailable.
• Direct and prioritize work for CSRs to ensure efficiency.
• Provide coaching and ensure compliance with policies.
• Communicate shift activities and incidents to store management.

Skills

Leadership

Customer service

Staffing & scheduling

Cash handling

Operations coordination

Tools

POS system

Job description

True North in Lake Zurich, IL is seeking an Assistant Manager to oversee daily operations, hire/train staff, and schedule shifts. This role leads teams, ensures fast, friendly guest experiences, and maintains store standards.

The Assistant Manager will manage staffing levels, inventory, cash controls, and maintenance, while acting as manager-on-duty when needed. Experience in retail or convenience store environments is preferred.