Shift Manager Trainee: Lead Store Ops & Service

truenorth Convenience Stores; Grayslake (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

True North is seeking a Shift Manager in Grayslake, IL to support a fast, friendly, and clean shopping environment by delivering guest service and keeping the store organized. This role assists with merchandising, pricing, loss prevention, inventory, and fuel transactions, stepping in for the Assistant Manager when needed.

The position emphasizes customer service, cash handling, POS operations, and adherence to food safety for any food service tasks, while supporting daily store operations and

Qualifications

• High school diploma or equivalent.
• Prior customer service or cashier experience.
• Must be able to work flexible hours including evenings, overnights, weekends, and holidays.

Responsibilities

• Provide prompt, courteous customer service.
• Accurately process customer transactions using POS systems.
• Maintain a clean, safe, and organized store environment.
• Perform food service tasks following food safety requirements, if applicable.
• Support daily operations including merchandising, pricing, loss prevention, inventory, and fuel transactions.
• Assist with training new team members and cover for the Assistant Manager when needed.

Skills

Customer service

POS handling

Food service

Loss prevention

Education

High school diploma or equivalent

Tools

POS system

Cash handling procedures

Job description

True North is seeking a Shift Manager in Grayslake, IL to support a fast, friendly, and clean shopping environment by delivering guest service and keeping the store organized. This role assists with merchandising, pricing, loss prevention, inventory, and fuel transactions, stepping in for the Assistant Manager when needed.

The position emphasizes customer service, cash handling, POS operations, and adherence to food safety for any food service tasks, while supporting daily store operations and