Shift Leader in Training (Fast-Paced Store Ops)

truenorth Convenience Stores; Grand Haven (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

True North in Michigan is seeking a Shift Manager to support a fast, friendly, and clean shopping environment by delivering quality guest service and maintaining an organized store. This role helps with daily operations such as merchandising, pricing, loss prevention, inventory, and fueling transactions while addressing guest concerns and upholding True North service standards.

In the absence of the Assistant Manager, the Shift Manager assumes those responsibilities.

Qualifications

• High school diploma or equivalent.
• Prior customer service or cashier experience.
• Able to work flexible hours including evenings, overnights, weekends, and holidays.
• Must have a valid driver’s license and access to a reliable vehicle.

Responsibilities

• Provide prompt, courteous customer service in accordance with company standards.
• Accurately process customer transactions using point-of-sale systems.
• Maintain a clean, safe, and organized store environment.
• Perform assigned food service tasks following food safety and sanitation requirements, as applicable.
• Perform interior and exterior store duties necessary to support daily operations.
• Assist with customer service, product recommendations, and greet every customer.
• Upsell by recommending complementary or similar items; stay informed on promotions.
• Follow cash-handling and loss prevention procedures; ensure items are scanned and secured.
• Explain car wash programs and assist traffic flow during peak times if applicable.
• Support inventory management activities including receiving deliveries, stocking, rotations, and removing expired products.
• Assist store operations with training new team members; run daily reports and banking procedures as directed by management.

Skills

Customer service

POS transactions

Loss prevention

Food safety

Pricing & merchandising

Upselling

Cash handling

Team communication

Education

High school diploma or equivalent

Tools

POS system

Cash handling equipment

Job description

True North in Michigan is seeking a Shift Manager to support a fast, friendly, and clean shopping environment by delivering quality guest service and maintaining an organized store. This role helps with daily operations such as merchandising, pricing, loss prevention, inventory, and fueling transactions while addressing guest concerns and upholding True North service standards.

In the absence of the Assistant Manager, the Shift Manager assumes those responsibilities.