Shift Manager, Slot Operations

Seminole Hard Rock Hotel & Casino; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino in Cincinnati seeks a Slot Shift Manager who creates an exciting guest experience while mentoring team members and building a skilled workforce. You will manage slot operations on an assigned shift, ensuring compliance with regulations and delivering superior guest service.

This role hires, trains, and evaluates staff, monitors floor coverage and labor costs, helps set objectives, and collaborates with other departments to maximize revenue.

Qualifications

• High school diploma or GED required; college degree preferred.
• 3–5 years in slot or casino operations with at least 3 years in a supervisory role.
• Must obtain and maintain licenses/certifications per gaming regulations.

Responsibilities

• Creates an atmosphere that builds guest loyalty and develops staff to improve skills.
• Hires, trains, and evaluates staff; monitors labor and floor coverage.
• Manages slot operations on shift and ensures regulatory compliance.
• Oversees guest service across departments and collaborates with Security, Surveillance, and others.
• Verifies jackpot payouts above $199,999.99 and signs cashier checks.

Skills

Staff management

Customer service

Budgeting

Regulatory compliance

Communication

Education

High school education or equivalent

College degree preferred

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description: Overview:

The Slot Shift Manager is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources, related to Slot Operations, on an assigned shift ensuring compliance with established regulations.

Responsibilities:

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
• Hires, trains, evaluates and motivates staff to develop a more qualified work force; monitors floor coverage and manages labor and expense margins.
• Assists in establishing objectives, standards and guidelines; assists in preparing and monitoring budget to achieve and maintain maximum department revenues.
• Provides information and recommendations to senior management regarding market strategies, product innovation and guest service issues.
• Oversees all aspects of Slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers.
• Works closely with Slot Performance personnel to ensure all slot products and associated equipment are in good working order, providing optimum excitement and gaming opportunities for guests; relays pertinent information to slot performance management regarding product mix and floor design, helping to achieve and maintain strategic objectives and goals.
• Monitors access to all sensitive areas, including IT room and Slot Supervisor’s office to ensure security of slot operation and company assets.
• Verifies and authorizes jackpot payouts above $199,999.99 ensuring validity of money paid and tracking of payouts; signs cashier checks for jackpot payouts.
• Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable Lottery regulations, internal policies and procedures.
• Responsibilities of Shift Manager include: working closely with Human Resources to discuss disciplinary actions and team member issues, ensuring appropriate number of requisitions for job openings and opportunities; working with Engineer (Facilities) regarding new construction, power requirements, special needs; dealing with regulatory agencies and Hard Rock Controller regarding regulation issues; attending forecast and operational meetings; reviewing daily financials to ensure proper maintenance of margins; reviewing reports of jackpots for discrepancies.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Qualifications:

(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through the completion of a high school education or equivalent, and 3 to 5 years of experience in slot operations or casino operations with 3 years in a supervisory capacity. College degree preferred.

Additional Requirements:

• Must obtain and maintain valid licenses / certifications per Federal, State and OCCC Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!