Supervisor, Players Club

003 Seminole Hard Rock Tampa; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock Tampa is seeking a Players Club Supervisor to oversee Leads and Representatives who recruit gaming customers for the Players Club program. You will ensure accurate data entry and manage staff scheduling, training, and performance evaluations. Compliance with gaming laws is required.

The role also involves coordinating with multiple departments, managing promotions and reports, and maintaining a safe, professional casino environment on the floor and in back-of-house operations.

Qualifications

• High School Diploma, GED, or equivalent required.
• 1–3 years of casino marketing or slot host experience preferred or 1–3 years of customer service supervisory experience.
• A college degree is preferred or a combination of education and work experience.

Responsibilities

• Oversee all Player's Club Leads and Representatives.
• Maintain customer information with high data-entry standards.
• Interview, hire, and train staff; plan and direct work; appraise performance; resolve issues.

Skills

Customer service supervision

Data entry accuracy

Education

High School Diploma, GED, or equivalent

College degree preferred

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Players Club Supervisor

Responsibilities and Duties

• The Players Club Supervisor is responsible for oversees all of the Player's Club Leads and Representatives who solicits and identifies new gaming customers for the Players Club program.
• They also maintain customer information assuring the highest standards of data entry.
• Essential duties include, but are not limited to: Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Maintains staff schedule to optimize service levels and maintain fiscal responsibility.
• Ensures that all scheduling deadlines are met on a weekly basis.
• Ensures compliance with State, gaming and Tribal laws.
• Manages Player's Club promotions and redemptions, including but not limited to gift days and free play offers.
• Ensures Player's Club Reports are processed and maintained.
• Ensures comps and prize redemptions are issued in accordance with Hard Rock guidelines with the proper controls, auditing, surveillance and coordination in place.
• Assists in the resolution of player and cross department challenges through interaction both on the casino floor and off.
• Works closely with Player Development, slot department, table games department, and guest services / call service center.
• Assists Player's Club Manager with all Player's Club activities including Player's Club equipment ordering, installation and training.
• Assists Player's Club Manager with Player's Club equipment maintenance, ordering of supplies and printed materials/cards.
• Meets and greets players on floor, at special events and at promotions.
• Monitors slot marketing systems and performance.
• Supports and maintains Hard Rock courtesy guidelines and ensure subordinate participation.
• This includes attending Hard Rock customer service and supervisor training and making sure your subordinates attend the appropriate training classes as well.
• Maintains confidentiality of information and agree to and sign the Hard Rock confidentiality agreement.
• Responsible for maintaining a clean, safe and hazard free work environment.
• Must be familiar with and follow, exactly, the secret shopper criteria.
• Perform other duties as assigned.

Qualifications

High School Diploma, GED, or equivalent required. HA college degree preferred and/or combination of education and work experience. 1-3 years of casino marketing or slot host experience preferred or 1-3 years of customer service supervisory experience. Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Must display commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Must be able and willing to work flexible schedules, to include evenings, weekends and holidays. Must possess a strong knowledge of CMP and GHS systems and must be proficient in Microsoft Excel, Access, and Word.

Work Environment

Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About Us

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high- stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-1 job is to bring fun and excitement to our team members and our guests!