Shift Lead, Slot Operations - Slot Operations

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

160 Hard Rock Casino Cincinnati LLC is seeking a Slot Operations Dual Rate Supervisor to oversee Slot Operations and step in as a slot attendant when needed. The role focuses on delivering world‑class hospitality, loyalty, and legendary guest experiences in a fast-paced setting.

Responsibilities include hiring, training, and guiding staff, enforcing procedures, and protecting gaming operations from loss. Strong coaching, communication, and leadership are essential to succeed.

Qualifications

• Must possess strong coaching and leadership skills.
• Demonstrated ability to communicate effectively, verbal and written.
• Strong organizational and analytical skills.

Responsibilities

• Oversee Slot Operations as assigned and supervise as needed.
• Hire, train and develop departmental staff and procedures.
• Ensure compliance with gaming laws and internal controls.
• Improve guest service scores and protect operations from loss.

Skills

Coaching

Leadership

Communication

Analytical skills

Computer literacy

Education

Associates degree or equivalent

2+ years leadership/experience

Tools

Customer management system

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Overview

At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.

Responsibilities

The Slot Operations Dual Rate Supervisor will serve as a supervisor and slot attendant, when needed. As a supervisor they will oversee Slot Operations as assigned and in both roles they will ensure world‑class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast‑paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.

Supervisor Duties

• Responsible for supporting Slot Operations Management in all departmental initiatives related to hiring, training, and process/procedure development.
• Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
• Implements strategies and leads initiatives to continuously improve guest service and guest service scores.
• Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft.
• Leads by example; learns and shows proficiency in performing all duties required/performed by his/her work groups.
• Proactively recognizes, rewards and celebrates outstanding examples of team member performance.
• Counsels, guides, evaluates and instructs assigned personnel in the performance of their duties.
• Provides mentoring and supports the goals and aspirations of team members.
• Coaches direct reports in pertinent skills of operations and promotes effective utilization of equipment and manpower.
• Supports loyalty program by creating accounts as well as performing general functions within the customer management system.
• Authorizes guest complimentary to recognize loyal players in accordance with company guidelines.
• Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines.

Knowledge, Skills & Abilities

Must possess strong coaching and leadership skills. Demonstrated ability to communicate effectively, both verbal and written. Demonstrated ability to deal effectively with employees at all levels. Strong organizational and analytical skills. Computer literacy. Ability to handle complex and emotional issues. Act as a role model to other employees and always leads by example. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance. Team player.

Education and Experience

Associates degree (or equivalent from a two‑year college or technical school) or 2+ years equivalent training/experience preferred. Strong operational background, preferably in a high volume, fast‑paced environment. 2 years of leadership in service or gaming environment preferred. Casino or Gaming experience a plus; service experience required.

Required Certification/License

Ability to obtain Gaming Occupational License in the State of Ohio.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests.