Slot Casino Service Representative - Slot Operations

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Slot Attendant to support floor supervisors with daily casino operations, assist guests at slot machines, redeem vouchers, and provide game rules guidance.

The role requires a high school diploma or equivalent and at least 1 year of slot operations experience, with knowledge of slot machines and strong basic math skills for cash handling.

Qualifications

• High school diploma or equivalent required.
• Prior slot operations experience preferred (1+ year).
• Knowledge of casino slot machines and games is required.
• Basic arithmetic skills for cash handling and payouts.

Responsibilities

• Cash banks issued and tickets handling.
• Assist in verification and payment of W2G jackpots.
• Make change for players.
• Provide instructions for SLOT play.
• Maintain positive guest and employee relations with friendly service.
• Report emergencies such as intoxicated or cheating patrons to supervision.
• Report any non-working SLOT machines and tag with 'out of order'.
• Maintain a clean and safe area for guests.
• Pay jackpots and perform other duties as assigned.

Skills

Basic math skills

Customer service

Cash balancing

Education

High school diploma or equivalent

Tools

Slot machines knowledge

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Slot Attendant Overview

The Slot Attendant is responsible for supporting the Floor Supervisors with operational responsibilities. This includes circulating throughout the casino area assigned and servicing player guests on the Slot machines by redeeming winning voucher tickets, making change for players and assisting players with rules of the game and other general issues. They are also responsible for the payment of jackpots and various minor operational/guest service maintenance of machines.

Responsibilities

• Responsible for cash banks issued and tickets.
• Assist in the verification and payment of W2G jackpots.
• Makes change for players.
• Provides instructions for SLOT play.
• Promotes positive public/employee relations at all times by providing friendly service to players and being available to meet their needs.
• Reports emergencies such as intoxicated, obnoxious or cheating persons immediately to the supervisor.
• Reports any SLOT machines that are not working, and affixes an "out of order" card to said machines.
• Maintains a clean safe area for guests.
• Pays Jackpots
• Other duties as assigned.

Qualifications

• High school diploma or equivalent and a minimum of one (1) year of experience in Slot operations in a similar position is required.
• Knowledge of all casino slot machines and games are required.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must be able to balance cash bank.

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Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007- the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!