Table Games Floor Supervisor - Table Games Operations

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Table Games Supervisor to oversee pit operations under the Director - Table Games, ensuring superior guest service and integrity of games. You will monitor assigned games, enforce policies, support the Hard Rock culture, and lead by example while creating a fun, safe environment for guests and team members.

The successful candidate will have extensive table games experience, strong leadership, and a commitment to delivering a first-class experience in a

Qualifications

• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must have blackjack knowledge and 2 of 3 core games, Craps, Roulette, Baccarat

Responsibilities

• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Works diligently to support the Hard Rock culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customer's rewards and credit lines.
• Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Perform other duties as assigned.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

Essential Job Functions

• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Works diligently to support the Hard Rock culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customer's rewards and credit lines.
• Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Perform other duties as assigned.

Qualifications

• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must have blackjack knowledge and 2 of 3 core games, Craps, Roulette, Baccarat

Work Environment

While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Company Overview

Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!