Shift Manager (Retail)

The Exchange; Fayetteville (NC); On-site; USD 28,000 - 47,000; Full time

Job summary

The Exchange is seeking associates to assist in planning, managing, and directing retail store operations, including merchandising, selling, stocking, promoting and reordering of goods. The role emphasizes achieving financial goals, improving customer service, and supervising staff for current and future growth.

With responsibilities across planning, training, scheduling and day-to-day operations, this hourly position requires a commitment to flexible hours and customer satisfaction, supporting

Qualifications

• One year of retail store operations experience within the last two years is required.

Responsibilities

• Assists in planning, managing and directing retail store operations.
• Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory.
• Evaluates and enhances customer service and customer satisfaction.
• Supervises, trains, develops and schedules associates for current positions and future growth.
• Performs other duties as assigned.

Skills

Retail experience

Job description

Job Description

Assists in planning, managing and directing retail store operations dealing with merchandising, selling, stocking, promoting and reordering of goods.

Job Grade

3

Job Tier

1

Career Area

Retail Operations

Supervisor

Yes

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Job Qualifications

One year of retail experience in retail store operations within the last two years is required.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Salary Minimum

$20.60

Salary Maximum

$34.46

Major Duties

• Assists in planning, managing and directing retail store operations.
• Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory.
• Evaluates and enhances customer service and customer satisfaction.
• Supervises, trains, develops and schedules associates for current positions and future growth.
• Performs other duties as assigned.

Work Challenges

• Extended Duty Hours / Varying Work Schedules
• Shift Work 24/7 365 days/year

Job Type

Hourly

Number of Positions Remaining

1

27-Sep-2026