Roving Store Worker (Mixed)

Aafes; Fort Cavazos Motorcycle and POV Campus (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

The Army & Air Force Exchange Service (AAFES) is seeking a Roving Store Worker to support customers and perform crafts & trades duties at multiple facilities. Responsibilities include operating a cash register, stocking shelves, serving heat & eat items, and maintaining a clean work area.

Education required is a high school diploma or equivalent; substitutions with relevant experience may be considered. The role may involve mobility across different on-base locations to meet customer needs.

Qualifications

• Education: High school or equivalent; substitutions may be allowed with relevant experience.

Responsibilities

• Provide excellent customer service and assist customers.
• Operate cash register and process transactions.
• Stock and replenish merchandise on the sales floor.
• Prepare and serve heat & eat items per procedures.
• Maintain sanitation and cleanliness of the work area.
• Complete daily cash reports and related documentation.
• Assist in inventory counts and flag slow-moving items.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Merchandising

Education

High school or equivalent

Tools

Cash register

Job description

As a Roving Store Worker, under designated supervision, this position performs patron support and crafts & trades duties that are not higher or equivalent to an HPP2. May work in retail or food facility. May prepare and serve simple foods and beverages, basic stocking or other crafts & trades HPP2 duties. May operate cash register or other sales related equipment. Assess customer needs by actively listening and providing solutions to maximize customer satisfaction and loyalty. Work may be assigned in more than one facility.

1. May operate an oven, roller grill or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved. Serves and prepares heat & eat items to include but not limited to pizza, hot dogs, and snack items with related condiments or complimentary foods. Ensures heat & eat items are properly heated or cooled, as appropriate.

1. Maintains required level of sanitation and cleanliness of work area.

1. Maintains required documentation, checks returned inventory, prepares daily cash report, and other related documentation

OR

1. May take merchandise from the stockroom to the sales floor. Displays and replenishes merchandise in a neat and presentable fashion in accordance with instructions.

1. May ring sales on cash register or other sales related equipment and makes change. Collects and verifies cash, credit cards/checks, etc. May enter new accounts, sales transactions, refunds and/or related transactions.

1. Assists in ensuring optimum stock availability by taking periodic stock counts, advising management of slow moving, out of stock, defective and damaged merchandise. Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.

1. May stock appropriate food or retail supplies prior to selling period and replenishes food, beverage or retail items, as required. May assist in maintaining shelf labels. Perform random price verification and initiate necessary corrective action.

1. Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight. Keeps their needs foremost and creates a welcoming environment, actively engages and builds trust relationship with the customer in order to deliver a personalized customer experience.

1. Performs other related duties as assigned.

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Education: High school or equivalent. Creditable job-related experience may be substituted for the education requirement on a 9-month for 9-month basis. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.