Shift Manager: Lead Teams, Elevate Guest Experience

10275 Ocean Pines McDonald's; Ocean Pines (MD); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexible scheduling

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

Employee discounts

Free meals at work

Medical and dental insurance

Job summary

McDonald’s Ocean Pines is seeking a proactive Shift Manager to oversee crew scheduling and deliver exceptional guest experiences. You will lead and motivate the team, ensure adherence to McDonald’s standards for safety and cleanliness, and drive profitability through effective operation management.

The role requires strong communication, a guest-focused mindset, and the ability to make quick, sound decisions in a fast-paced environment.

Qualifications

• Passion for helping and serving others (guests and fellow team members).
• Strong guest service and support focus.
• Ability to communicate effectively and anticipate guest needs.
• Provide solutions and make decisions in a fast-paced environment.
• Certification through McDonald’s Leadership Transitions Class.

Responsibilities

• Lead the experience: Oversee crew schedules.
• Inspire and empower: Provide leadership for crew and managers to deliver guest experience.
• Ensure food safety and cleanliness meet McDonald’s standards.
• Take action on safety, security, inventory and profitability.
• Encourage training and continued learning within the restaurant.
• Drive a high level of team performance.

Skills

Passion for helping and serving others

Guest service focus

Effective communication

Decision making in fast-paced env

Leadership Transitions Class certified

Job description

McDonald’s Ocean Pines is seeking a proactive Shift Manager to oversee crew scheduling and deliver exceptional guest experiences. You will lead and motivate the team, ensure adherence to McDonald’s standards for safety and cleanliness, and drive profitability through effective operation management.

The role requires strong communication, a guest-focused mindset, and the ability to make quick, sound decisions in a fast-paced environment.