Shift Manager: Lead Teams & Elevate Guest Experience

Starbucks; Boston (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid parental leave

Tuition coverage via Starbucks College

401(k) with employer match

Paid vacation and sick time

Job summary

Starbucks Coffee Company in Boston is seeking a Shift Manager to lead a store team, uphold service standards, and create a warm, welcoming space for every customer during the shift. You will guide daily operations and model the caring culture Starbucks is built on.

This role offers hands‑on mentorship, structured training, and a clear path for growth within the company, with a strong emphasis on teamwork, problem solving, and customer focus.

Qualifications

• One year retail / customer service management experience; two years preferred OR 4+ years US Military service.
• One year supervising the work of others; teambuilding and coaching.
• Strong organizational, interpersonal and problem solving skills.
• Entrepreneurial mentality with experience in a sales focused environment.

Responsibilities

• Lead a store team and run daily operations to deliver Starbucks service standards.
• Create a warm, welcoming space for customers and partners.
• Provide hands-on mentorship and training to partners to support growth.

Skills

Retail management

Supervising

Team building

Coaching

Organizational skills

Interpersonal skills

Problem solving

Entrepreneurial mindset

Job description

Starbucks Coffee Company in Boston is seeking a Shift Manager to lead a store team, uphold service standards, and create a warm, welcoming space for every customer during the shift. You will guide daily operations and model the caring culture Starbucks is built on.

This role offers hands‑on mentorship, structured training, and a clear path for growth within the company, with a strong emphasis on teamwork, problem solving, and customer focus.