Shift Manager: Lead Team & Customer Experience

Andy's Frozen Custard; Streamwood (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Andy's Frozen Custard in Streamwood, IL is seeking a dedicated Shift Manager to support daily operations, train crew, and uphold the company mission and standards of excellence. You will oversee shifts, supervise customer service, ensure quality custard production, and handle opening/closing duties as a key holder while focusing on safety, cleanliness, and financial accountability.

Applicants must be at least 18 years old and have 6 months of management experience in quick service; willingness

Qualifications

• Must be 18+ years old.
• 6+ months of management experience in quick service.
• Ability to work late nights, weekends, and holidays.
• Reliable transportation.
• Strong customer service and communication skills.

Responsibilities

• Direct and supervise daily store operations during shifts.
• Train and coach crew to meet standards.
• Open and close the store as a key holder.
• Ensure cash handling and banking policies are followed.
• Maintain health, safety and quality standards.

Skills

Leadership

Team training

Cash handling

Customer service

Communication

Tools

POS system

Job description

Andy's Frozen Custard in Streamwood, IL is seeking a dedicated Shift Manager to support daily operations, train crew, and uphold the company mission and standards of excellence. You will oversee shifts, supervise customer service, ensure quality custard production, and handle opening/closing duties as a key holder while focusing on safety, cleanliness, and financial accountability.

Applicants must be at least 18 years old and have 6 months of management experience in quick service; willingness