Store Manager - Lead Team, Deliver Exceptional Service

Andy's Frozen Custard; Warr Acres (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Profit sharing

Relocation bonus

Signing bonus

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Job summary

Andy's Frozen Custard is looking for a General Manager who will take ownership of the store, lead day-to-day operations, and design strategies to grow and achieve goals. You will build and lead your crew to deliver exceptional customer service and maintain custard quality to the highest standards.

This is a hands-on, full-time leadership role requiring 3-5 years of management experience in food service, strong communication, and the ability to work all shifts; competitive pay and growth

Qualifications

• Must have 3-5 years of proven management experience in the food service industry or leadership role in a related industry.
• Responsible for all store operations and fostering a "run it like you own it" mentality.
• Mentor and grow assistant managers to prepare for promotion opportunities.
• Responsible for communication with store including but not limited to emails and phone calls and ensure timely responses to all inquiries
• Maintain a calm demeanor during periods of high volume or unusual events to keep stores operating to standard
• Display a "customer comes first" attitude by training and holding team accountable for delivering outstanding customer service
• Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Andy's Frozen Custard
• Monitor and manage store staffing levels including interviewing, hiring, recruiting, onboarding and overseeing training
• Follow and reinforce Andy's policies and procedure
• This is an extremely "hands on" position, so must be able to physically work all shifts up front taking care of our guests and staff
• Must be friendly, enthusiastic, and full of energy
• Must lead by example and uphold high standards of operation in a fast-paced environment
• Must be a leader that helps their team grow through constant coaching and feedback
• Must have reliable transportation to and from work
• Must be able to work full-time and have open availability, including late nights, weekends and some holidays
• High school diploma or equivalent required
• Solid employment track record with positive references

Responsibilities

• This person is responsible for building and leading their team/store to success.
• Oversee day to day operations and set goals for growth with a strategy to achieve those goals.
• Lead crew to deliver exceptional customer service with every visit.
• Ensure custard quality meets the highest standards.

Skills

Management experience

Leadership

Customer service

Communication

Education

High school diploma or equivalent

Job description

Andy's Frozen Custard is looking for a General Manager who will take ownership of the store, lead day-to-day operations, and design strategies to grow and achieve goals. You will build and lead your crew to deliver exceptional customer service and maintain custard quality to the highest standards.

This is a hands-on, full-time leadership role requiring 3-5 years of management experience in food service, strong communication, and the ability to work all shifts; competitive pay and growth