Shift Manager: Lead Team, Boost Sales (Hourly)

Papa John's International; Richmond Hill (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John’s International is seeking an experienced Shift Manager to oversee daily store operations, staff supervision, and customer service excellence. You will ensure smooth shift execution, optimize staffing, and uphold brand standards in a fast-paced environment.

The role emphasizes profitability, staff motivation, and adherence to safety regulations, with focus on delivering top-quality service and a strong customer experience. Prior retail or restaurant management is preferred.

Qualifications

• Commercial awareness and decision-making ability.
• Strong communication and people-management skills.
• Comfort with budgeting, records, and performance metrics.

Responsibilities

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamworking skills

Verbal communication

Numerical skills

IT skills

Enthusiasm

Executive skills

Problem-solving

Initiative

Lead by example

Job description

Papa John’s International is seeking an experienced Shift Manager to oversee daily store operations, staff supervision, and customer service excellence. You will ensure smooth shift execution, optimize staffing, and uphold brand standards in a fast-paced environment.

The role emphasizes profitability, staff motivation, and adherence to safety regulations, with focus on delivering top-quality service and a strong customer experience. Prior retail or restaurant management is preferred.