Shift Manager: Lead Sonic Team & Guest Experience

Sonic Drive-In; Pocahontas (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

SONIC Drive-In in Pocahontas, AL is seeking a Shift Manager to support the General Manager in delivering a clean, safe, and efficient guest experience. You will supervise daily operations, coach teammates, and help ensure every guest leaves satisfied.

The role requires strong leadership, communication, and the ability to handle busy rushes, nights, weekends, and holidays. You’ll focus on food and paper, labor, safety standards, and compliance with laws while fostering a positive, energetic team

Qualifications

• Excellent leadership and communication skills.
• High standards for self and the team.
• Positive attitude, especially during rushes or stressful situations.
• Resiliency – trying different approaches to solve a problem; working to get better every day.
• Eagerness to learn and grow professionally and personally.
• Ability to prioritize and complete tasks accordingly.
• Effective communication skills; basic math and reading skills.
• Willingness to work irregular hours, including nights, weekends, and/or holidays.

Responsibilities

• Assist with hiring, training, supervising, managing, directing, and developing Great People ready to serve a SuperSONIC experience to every guest.
• Making every guest a repeat customer by ensuring the guest leaves the lot satisfied every time.
• Helping employees understand the big picture and their role by sharing the “why” behind tasks.
• Celebrating team successes and coaching for better performance.
• Setting clear expectations and providing continuous feedback throughout shift.
• Creating an upbeat positive atmosphere during the shift that makes work fun.
• Managing the majors: food and paper, labor, and guest service.
• Maintaining and enforcing SONIC safety and sanitation standards.
• Relentlessly complying with all federal, state, and local laws and regulations.

Skills

Leadership

Communication

Teamwork

Customer service

Stress management

Time management

Math basics

Willingness to work irregular hours

Job description

SONIC Drive-In in Pocahontas, AL is seeking a Shift Manager to support the General Manager in delivering a clean, safe, and efficient guest experience. You will supervise daily operations, coach teammates, and help ensure every guest leaves satisfied.

The role requires strong leadership, communication, and the ability to handle busy rushes, nights, weekends, and holidays. You’ll focus on food and paper, labor, safety standards, and compliance with laws while fostering a positive, energetic team