Shift Leader - Guest Experience & Team Coach

Sonic Drive-In; Lebanon (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sonic Drive-In in Lebanon, AL is seeking a Shift Manager to assist the General Manager in daily operations, ensuring quality food, a clean environment, and a safe, efficient guest experience.

You’ll lead and develop team members, manage labor and guest service, and uphold safety standards while complying with laws; the role requires flexible hours, strong communication, and a positive, coaching leadership style to deliver the SuperSONIC guest experience.

Qualifications

• Excellent leadership and communication skills.
• High standards for self and the team.
• Positive attitude, especially during rushes or stressful situations.
• Resiliency – trying different approaches to solve a problem; working to get better every day.
• Eagerness to learn and grow professionally and personally.
• Ability to prioritize and complete tasks accordingly.
• Effective communication skills; basic math and reading skills.
• Willingness to work irregular hours, including nights, weekends, and/or holidays.

Responsibilities

• Assist with hiring, training, supervising, managing, directing, and developing Great People ready to serve a SuperSONIC experience to every guest
• Making every guest a repeat customer by ensuring the guest leaves the lot satisfied every time
• Helping employees understand the big picture and their role by sharing the “why” behind tasks
• Celebrating team successes and coaching for better performance
• Setting clear expectations and providing continuous feedback throughout shift
• Creating an upbeat positive atmosphere during the shift that makes work fun
• Managing the majors: food and paper, labor, and guest service
• Maintaining and enforcing SONIC safety and sanitation standards
• Relentlessly complying with all federal, state, and local laws and regulations

Job description

Sonic Drive-In in Lebanon, AL is seeking a Shift Manager to assist the General Manager in daily operations, ensuring quality food, a clean environment, and a safe, efficient guest experience.

You’ll lead and develop team members, manage labor and guest service, and uphold safety standards while complying with laws; the role requires flexible hours, strong communication, and a positive, coaching leadership style to deliver the SuperSONIC guest experience.