Shift Manager: Lead Service, Training & Opening/Closing

Taco Bell; White Marsh (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k benefits

Paid time off

Short-term disability

Bonus potential

Job summary

Taco Bell is seeking a Shift Manager to support management tasks and oversee hourly crew in a fast-paced restaurant in White Marsh, MD. This hourly role focuses on delivering excellent customer service, maintaining product and facility standards, and guiding the team in food handling and daily operations.

The Shift Manager may lead opening/closing activities when management is unavailable, supervise cash procedures, and ensure compliance with safety and quality standards while coaching staff in

Responsibilities

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.

Job description

Taco Bell is seeking a Shift Manager to support management tasks and oversee hourly crew in a fast-paced restaurant in White Marsh, MD. This hourly role focuses on delivering excellent customer service, maintaining product and facility standards, and guiding the team in food handling and daily operations.

The Shift Manager may lead opening/closing activities when management is unavailable, supervise cash procedures, and ensure compliance with safety and quality standards while coaching staff in