Shift Manager: Lead Quality, Service & Team Growth

Donatos Pizza; Oklahoma City (OK); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Weekly tip share

Job summary

Donatos Pizza in Oklahoma City is seeking a Shift Manager to oversee Quality and Services, coach Associates, and ensure safe, efficient operations. The role may open/close the restaurant in the absence of a salaried Manager, handling administrative tasks and safety of our team, customers, and assets.

The position emphasizes maintaining Donatos Service Behaviors, food safety, and cost controls while delivering high-quality food and friendly service.

Qualifications

• Must be able to perform the essential functions of this position safely while meeting productivity standards.
• Able to stand and/or walk entire shift.
• Able to lift up to 50 pounds occasionally.
• Occasional bending and twisting.

Responsibilities

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Ensures the team delivers all elements of Donatos Service Behaviors.
• Trains new Associates to execute Donatos standards and processes.
• Ensures orders are accurate and delivered within promised times.
• Manages people, product, and equipment to deliver the Mission & Promise.
• Maintains food safety and sanitation requirements.

Skills

Customer service

Leadership

Coaching

Food safety

Cash handling

Staffing management

Job description

Donatos Pizza in Oklahoma City is seeking a Shift Manager to oversee Quality and Services, coach Associates, and ensure safe, efficient operations. The role may open/close the restaurant in the absence of a salaried Manager, handling administrative tasks and safety of our team, customers, and assets.

The position emphasizes maintaining Donatos Service Behaviors, food safety, and cost controls while delivering high-quality food and friendly service.