Shift Lead — Elevate Quality, Service & Team Performance

Donatos Pizza; Beaumont (KY); On-site; USD 40,000 - 58,000; Full time

Job summary

Donatos Pizza is seeking a Shift Manager to lead quality and service excellence in our Kentucky location. You will coach and train associates to deliver top-tier food and friendly, honest service, while ensuring safe and compliant operations.

The role includes opening/closing duties, staffing adjustments for demand, and enforcing Donatos standards, labor controls, and food safety. You will model strong leadership and uphold our Mission, Promise, and Values.

Qualifications

• 1-year experience as Shift Lead or Manager or Donatos equivalent experience
• Successful Completion of Donatos M.I.T. Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler’s courses
• Can execute all items on the Shift Manager readiness checklist

Responsibilities

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Ensures the team delivers all elements of Donatos Service Behaviors.
• Contributes to the team morale by displaying enthusiasm and commitment by word and action.
• Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
• Ensures customers receive their orders accurately and within the quoted promise times.
• Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
• Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).
• Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist).
• Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.
• Manages food, labor and costs through training and coaching.

Skills

Leadership

Customer service

Training

Coaching

Food safety

People management

Communication

Job description

Donatos Pizza is seeking a Shift Manager to lead quality and service excellence in our Kentucky location. You will coach and train associates to deliver top-tier food and friendly, honest service, while ensuring safe and compliant operations.

The role includes opening/closing duties, staffing adjustments for demand, and enforcing Donatos standards, labor controls, and food safety. You will model strong leadership and uphold our Mission, Promise, and Values.