Shift Manager: Lead Fast-Service Team & Guest Experience

Blake's Lotaburger, Inc.; El Paso (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Blake’s Lotaburger, Inc. is seeking a Shift Manager to support the General Manager in running a fast-paced restaurant. You will supervise crew, ensure customer satisfaction, and manage costs while maintaining high food safety standards and a clean, sanitary environment.

The role emphasizes leadership development, team training, and efficient operation to deliver quick, friendly service and accurate orders in a busy dining setting.

Qualifications

• Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, PROCESS.
• Must be professional and have a positive attitude with customer service skills.
• Must be at least 18 years old.
• Ideal candidate will have a High School Diploma and have at least six months of restaurant experience at any level.
• Ability to work a flexible schedule up to 28 hours per week (PT) or 40 hours per week (FT).
• Appearance must be professional, neat, clean and well-groomed.
• Must understand health codes and procedures for handling raw meat and eggs.
• Must possess moderate level computer skills to include electronic mail, POS system, and the ability to learn the Blake’s Lotaburger BOH computer system.
• Must possess strong teamwork and communication skills
• Ability to read/write/speak in English. (Fluency is not required)
• Bilingual in Spanish/English is a plus.
• Food Handler Certified Required
• Ability to determine work priorities as well as work without direct supervision
• Must have problem-solving abilities
• Follows all company policies, safety requirements, and company SOP’s
• Must be able to manage multiple projects in a fast-paced environment while meeting deadlines
• Must be able to collaborate cross-departmentally and respond well to feedback
• Must be organized, detail-oriented, and committed to maintaining quality standards
• Must be able to pass a background check

Responsibilities

• Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger – KIND, TEAM, PASSION, PROCESS
• Provide an outstanding customer experience for every Blake’s Lotaburger guest
• Demonstrate the highest level of customer service by being polite and kind to customers, especially when addressing complaints
• Ensure proper preparation of each menu item following the correct process every time. Never walk past a mistake
• Develop exceptional leadership skills to motivate crew members to perform all job duties with the customer in mind
• Possess expert knowledge of both Blake’s Lotaburger General Employee Policies & Procedures, as well as Book 1 Policies & Procedures
• Ensure that all crew members comply with all Blake’s Lotaburger Policies & Procedures. When a policy violation occurs, report to the General Manager to follow up with appropriate discipline
• Essential physical requirements include lifting 25 lbs. unassisted and 50 lbs. assisted, standing and walking for long periods, and working in warm/cold environments

Skills

Customer service

Leadership

Food safety knowledge

Teamwork

English language

Bilingual Spanish/English

Tools

POS system

BOH computer system

Job description

Blake’s Lotaburger, Inc. is seeking a Shift Manager to support the General Manager in running a fast-paced restaurant. You will supervise crew, ensure customer satisfaction, and manage costs while maintaining high food safety standards and a clean, sanitary environment.

The role emphasizes leadership development, team training, and efficient operation to deliver quick, friendly service and accurate orders in a busy dining setting.