Shift Manager & Team Leader — Fast-Paced QSR

Blake's Lotaburger, Inc.; New Mexico; On-site; USD 18,000 - 23,000; Full time

Job summary

Blake's Lotaburger, Inc. is seeking a Shift Manager to assist the management team in running the restaurant when scheduled as Manager on Duty. You will oversee operations, ensure customer satisfaction, and help control food, beverage, and labor costs in a fast-paced setting.

The role requires leading a team, upholding Blake’s Core Values, and maintaining high standards of cleanliness and service. Equal opportunity employer; contact HR for more details.

Qualifications

• Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, PROCESS.
• Minimum 18 years old.
• Ideal candidate will have a High School Diploma and have at least six months of restaurant experience at any level.
• Ability to work a flexible schedule up to 28 hours per week (PT) or 40 hours per week (FT).
• Appearance must be professional, neat, clean and well-groomed.
• Must understand health codes and procedures for handling raw meat and eggs.
• Must possess strong teamwork and communication skills.
• Ability to read, write, and speak English; bilingual Spanish/English a plus.
• Food Handler Certification Required.
• Must manage priorities in a fast-paced environment.

Responsibilities

• Lead by embodying the Mission, Vision and Core Values: KIND, TEAM, PASSION, PROCESS.
• Provide an outstanding customer experience for every Blake’s Lotaburger guest.
• Address complaints with politeness and solid customer service.
• Ensure proper preparation of each menu item following the correct process.
• Develop leadership skills to motivate crew and ensure duties are done with the customer in mind.
• Ensure compliance with policies, procedures, and food safety laws.
• Assist with inventory and daily deposits as per guidelines.
• Train and develop crew for future shift manager roles; provide feedback.

Skills

Customer service

Leadership

Communication

Teamwork

Multitasking

Bilingual Spanish/English

Problem-solving

Flexibility

POS system experience

Education

High School Diploma

Food Handler Certification

Tools

POS system

BOH computer system

Computer literacy

Job description

Blake's Lotaburger, Inc. is seeking a Shift Manager to assist the management team in running the restaurant when scheduled as Manager on Duty. You will oversee operations, ensure customer satisfaction, and help control food, beverage, and labor costs in a fast-paced setting.

The role requires leading a team, upholding Blake’s Core Values, and maintaining high standards of cleanliness and service. Equal opportunity employer; contact HR for more details.