Shift Manager: Lead and Grow with Us

McDonald's Restaurants Limited; Belcamp (MD); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Free meals while you work

Discounts (30% nationally)

401k retirement plan

Archways to Opportunity

Training and advancement opportunities

Job summary

Hospitality Laboratories, LLC offers McDonald’s restaurant opportunities in Harford County, MD, seeking a proactive Shift Manager to lead on-shift operations and guest experience. You will supervise crew, manage food safety, and drive quick, friendly service in a dynamic setting.

The role emphasizes teamwork, frontline leadership, and a commitment to learning and growth within a fast-paced environment. Flexible scheduling and opportunities for advancement are highlighted in the listing.

Qualifications

• Passion for helping and serving others (customers and team).
• Strong customer service and support focus.
• Effective communication and anticipation of customer needs.
• Ability to provide solutions and make decisions in fast-paced settings.

Responsibilities

• Lead the shift and supervise team to deliver world-class service.
• Ensure food quality, safety, and operational standards on shift.
• Drive guest satisfaction and profitability through action and leadership.
• Provide training, guidance, and performance feedback to crew.

Skills

Customer service

Leadership

Communication

Decision making

Job description

Join us for a job, served with a side of flexibility! You don’t want to work just anyplace, and you don’t want to work just anytime. Maybe it’s breakfast. Maybe it’s lunch. Maybe it’s late-nights. Maybe it’s weekends. Whatever it is, you want to be challenged…& have fun. McDonald’s is a terrific place to learn to lead a team and run a multi-million-dollar business.

It’s time you worked with a team who will give you the tools to learn, grow and be what you want to be – both personally and professionally. We’re seeking hard-working, enthusiastic individuals who want to be a part of our winning team and grow with us as we expand.

If you enjoy working with people and love to learn new things, we want to meet you.

Hospitality Laboratories, LLC t is an independent franchisee of McDonald’s Corporation. We are actively seeking individuals for our restaurants in Harford County, MD.

The Shift Manager is a critical role in our restaurant – you will be leading the team on your shifts with and without supervision from senior management. You will be responsible for delivering world class service and hospitality, making the experience speedy for our guests, ensuring our food quality and safety is world-class and supporting your team on shift. This is a front-facing role and we are looking for outgoing, vibrant hospitality champions to fill it. Generally, we seek individuals with open availability to support the needs of our business, but we can work with more limited availability as well.

Perks & Benefits

• $16.50 - $18.50 hourly pay range plus cash incentives
• Flexible scheduling
• Paid sick leave and/or paid time off*
• Training and advancement opportunities
• Free meal when you work + 30% discount nationally when you’re off
• Health, Dental and Vision insurance, short and long-term disability and 401k retirement plan*
• Archways to Opportunity: earn your high school diploma, learn English or earn your college degree

And much, much more!

• Available to full time employees in select locations.

Full-time, part-time, breakfast, lunch, late nights, weekends-whatever works for you, opportunities are available anytime-we’ve got a job combo specifically for you!

This role is vital to the operations within the restaurant because you’ll:

• Lead the experience: Own your shift and lead the people who serve our guests
• Inspire and Empower: We don’t hide in the office – we work from the front line. Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results oriented: Drive and expect a high level of performance from the team; set shift goals and communicate / celebrate these with the team

To Be a Successful Shift Manager, You’ll Need

• Passion for helping and serving others (customers and fellow team members);
• Strong customer service and support focus;
• The ability to communicate effectively and anticipate customer needs; and
• To provide solutions and make decisions in a fast-paced environment

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).