Guest Experience Lead: Wow Our Guests with Hospitality

McDonald's Restaurants Limited; Belcamp (MD); Sur place; USD 21 000 - 22 000; Temps partiel

Avantages offerts par ce poste

$15.25 – $15.75 hourly starting rate,+

Résumé du poste

Hospitality Laboratories, LLC is seeking an outgoing hospitality ambassador to greet guests, assist with dining room, drive-thru and curbside service, and promote digital ordering tools. You’ll be part of a team focused on delivering a world-class guest experience on peak hours and flexible schedules.

The role emphasizes learning and growth, with incentives, benefits, and a strong emphasis on guest satisfaction and teamwork in a restaurant setting.

Qualifications

• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.
• Please contact the restaurant you are applying to request accommodation(s).

Responsabilités

• Interact with guests to ensure they feel welcome and taken care of in the dining room, drive-thru, and curbside.
• Lead the hospitality experience, check in with guests, and provide solutions to guest concerns.
• Promote and explain the McDonald’s App, Mobile Order & Pay features, promotions and benefits to guests.
• Maintain a welcoming, friendly, and clean restaurant environment and work as part of a team.

Description du poste

We are on a mission to bring hospitality back to McDonald’s. Our guests join us on their terms; some use the drive thru, others use delivery or the mobile app. Those who visit us in the restaurant deserve the best experience, whether they use our front counter or the kiosk. This role is our hospitality ambassador, where you’ll interact with our guests to ensure they feel welcome and taken care of when they stop inside. It doesn’t stop there, though – you’ll also interact with our Drive-Thru and curbside guests, to deliver world class hospitality.

The position is the main driver of all things “hospitality” on the shift. You will engage with our guests in the dining room, drive-thru and curbside. You will make our delivery drivers feel like guests as well. You’ll lead the effort to make our guests feel comfortable with our digital tools and kiosks while delivering the personal touch. This is a front-facing role and we are looking for outgoing, vibrant hospitality champions to fill it. Generally, but not always, this role is scheduled for our busiest peak hours – this makes it a great part time role.

It’s time you worked with a team who will give you the tools to learn, grow and be what you want to be – both personally and professionally. We’re seeking hard-working, enthusiastic individuals who want to be a part of our winning team.

If you enjoy working with people and love to learn new things, we want to meet you.

Hospitality Laboratories, LLC is an independent franchisee of McDonald’s Corporation. We are actively seeking individuals for our restaurants in Harford County, MD.

PERKS & BENEFITS:

• $15.25 – $15.75 hourly starting rate, plus rewards incentives
• Flexible scheduling
• Paid sick leave and/or paid time off*
• Training and advancement opportunities
• Free meal when you work + 30% discount nationally when you’re off
• Health, Dental and Vision insurance, short and long-term disability and 401k retirement plan*
• Archways to Opportunity: earn your high school diploma, learn English or earn your college degree

And much, much more!

*Available to full time employees in select locations.

This role is vital to the guest experience because you’ll:

• Lead the HOSPITALITY experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successfulin this position, you’ll need:

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs
• Reliable and attentive. We must depend on you, just as our guests do

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.