Department Manager - People, Kitchen, Guest Service

McDonald's Restaurants Limited; Belcamp (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Hourly pay range $17–$19.50

Flexible scheduling

Paid time off

Training and advancement

Free meal while you work

Health, Dental and Vision insurance

401k retirement plan

Archways to Opportunity

Job summary

Hospitality Laboratories, LLC, an independent McDonald’s franchisee in Harford County, MD, seeks a Department Manager to lead a restaurant department and guide shifts under the General Manager.

You will drive KPIs, ensure fast, friendly service, uphold food quality and safety, and develop staff through training and scheduling. This full-time role offers competitive pay, incentives, benefits, and opportunities for advancement within a growing team.

Qualifications

• 2 years of experience as an hourly shift manager or 1 year of salaried management experience.
• Strong leadership and team-building abilities.
• Excellent customer service and communication skills.

Responsibilities

• Lead department (Kitchen, Service or People) and supervise shifts.
• Manage department KPIs and deliver world-class service.
• Support General Manager to achieve restaurant performance and quality standards.
• Hire, train, and schedule staff to meet sales and profit goals.
• Ensure food safety and quality across the department.
• Collaborate with team to maintain safe, efficient operations.

Skills

People leadership

Customer service

Communication

Job description

Join us to lead one of our restaurant departments! This is a critical leadership role in the organization, with advancement potential to General Manager. McDonald's is a terrific place to learn to expand your leadership skills and support the team running a multi-million-dollar business.

It's time you worked with a team who will give you the tools to learn, grow and be what you want to be - both personally and professionally. We're seeking hard-working, enthusiastic individuals who want to be a part of our winning team and grow with us as we expand.

If you enjoy working with people and love to learn new things, we want to meet you.

Hospitality Laboratories, LLC is an independent franchisee of McDonald's Corporation. We are actively seeking leaders for our restaurants in Harford County, MD.

The Department Manager is a critical role in our restaurant – you will be leading a specific department (Kitchen, Service or People) while also leading the team on your assigned shifts. You will work with and without supervision from senior management, and you will provide supervision and guidance for junior-level managers.

In this role, you will manage specific metrics and key performance indicators (KPIs) in your assigned department. You’ll also do your part to deliver world-class service and hospitality, making the experience speedy for our guests, ensuring our food quality and safety is world-class and supporting your team on shift. This is a front-facing role and we are looking for outgoing, vibrant hospitality champions to fill it.

Generally, we seek individuals with open availability to support this position. 2 years of experience as an hourly shift manager, or one year of salaried management experience is desired for this role.

Perks & Benefits

• $17.00 - 19.50 hourly pay range plus cash incentives
• Flexible scheduling
• Paid sick leave and/or paid time off*
• Training and advancement opportunities
• Free meal when you work + 30% discount nationally when you're off
• Health, Dental and Vision insurance, short and long-term disability and 401k retirement plan*
• Archways to Opportunity: earn your high school diploma, learn English or earn your college degree

And much, much more!

Available to full-time employees in select locations.

This role is vital to the operations within the restaurant because you’ll:

• Take action first: Lead important internal functions including Employee Training, Food Safety, and Inventory Management
• Be results oriented: Effectively delegate tasks to team members and report back results
• Lead the experience: Directly support the General Manager to achieve restaurant performance and quality standards in three areas:
• Kitchen- supervise food quality, safety, cost, and new menu items
• People- hire, train, and schedule restaurant staff to meet sales and profit goals
• Service- deliver a memorable guest experience by ensuring all staff is trained and organizing key service areas within the restaurant to provide the best service
• Understand that teamwork is key: Partner with restaurant team to ensure safe and efficient operations of the restaurant

To Be a Successful Department Manager, You’ll Need

• A commitment to excellence and safety in the workplace
• Strong customer service and support focus;
• The ability to communicate effectively and anticipate customer needs; and
• To provide solutions and make decisions in a fast-paced environment

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA.This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant.However, this franchisee is a separate company and a separate employer from McDonald's USA.Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA.Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees.McDonald's USA has no control over employment matters at the restaurant.McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.