Shift Manager — Lead a High-Performing Fast-Casual Team

Shake Shack; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Performance bonuses

Medical, Dental, Vision Insurance

401(k) plan with Company Match

Paid Time Off

Paid Parental Leave

Employer Assistance Program (EAP)

Commuter Benefits

Shake Shack Meal Discounts

Charitable opportunities

Employee Resource Groups

Career development opportunities

Eligibility criteria applies

Job summary

Shake Shack is hiring in Phoenix to lead restaurant operations on a shift-by-shift basis, ensuring safety, cleanliness, quality, and speed of service. You will manage team performance, recruit and mentor hourly Team Members, and may support Purchasing, Receiving, and Inventory tasks. Excellent communication and leadership are essential.

The role emphasizes hands-on mentorship, growth opportunities, and a dynamic, inclusive culture as part of the ShackFam.

Qualifications

• At least 1 year of restaurant leadership experience supervising a team.
• Food Safety Certification according to local jurisdiction.
• Strong problem solving skills.
• Effective communication skills, both written and verbal.

Responsibilities

• Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed.
• Help build and lead high performing team of hourly Team Members.
• May assist with operational support functions (i.e. Purchasing, Receiving, Inventory, etc.)
• Participates in applicant interviews and assists with employee relations.

Skills

Strong problem solving

Effective communication

Leadership experience

Education

Food Safety Certification (local jurisdiction)

Job description

Shake Shack is hiring in Phoenix to lead restaurant operations on a shift-by-shift basis, ensuring safety, cleanliness, quality, and speed of service. You will manage team performance, recruit and mentor hourly Team Members, and may support Purchasing, Receiving, and Inventory tasks. Excellent communication and leadership are essential.

The role emphasizes hands-on mentorship, growth opportunities, and a dynamic, inclusive culture as part of the ShackFam.