Shift Manager — Guest Experience & Operations Leader

Arbys; Kingsport (TN); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Health Insurance

PTO

Employee Rewards & Recognition Program

Job summary

AES is seeking a Shift Manager to oversee restaurant operations and guide team members during assigned shifts. You’ll have full accountability when management is not present and be instrumental in delivering outstanding service and guest satisfaction.

Ideal candidates excel in leadership, coaching, and maintaining high standards of integrity while driving performance across operations, safety, and customer care.

Qualifications

• Must have a reliable vehicle and valid driver’s license.
• ServSafe certification or capability to obtain certification.
• Ability to work in warm and cold temperatures.
• Ability to stand for 8-10 hours.
• Ability to lift up to 50lbs.
• Ability to climb ladders for general maintenance.

Responsibilities

• Ensure team members provide outstanding service to satisfy guests.
• Assist management with training and coaching team members.
• Utilizes AES systems to run a great restaurant on all shifts.
• Implements restaurant controls, especially cash and inventory.
• Sets and meets restaurant goals for service, operations and financial results.

Skills

Leadership

Customer service

P&L Management

Operations Management

Restaurant Management

Team Coaching

Job description

AES is seeking a Shift Manager to oversee restaurant operations and guide team members during assigned shifts. You’ll have full accountability when management is not present and be instrumental in delivering outstanding service and guest satisfaction.

Ideal candidates excel in leadership, coaching, and maintaining high standards of integrity while driving performance across operations, safety, and customer care.