Shift Manager: Fast-Paced Ops & Guest Experience Leader

Arby's, Inc.; Greensboro (NC); Sur place; USD 17 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Health Insurance

PTO

Employee Rewards & Recognition Program

Part Time Shifts

Résumé du poste

AES Restaurants is seeking a Shift Manager to ensure outstanding service and guest satisfaction by overseeing restaurant operations and directing team members on assigned shifts. You will have full accountability for restaurant operations during shifts when management is not present.

The role emphasizes leadership, coaching, and adherence to food safety and regulatory standards while driving guest satisfaction and efficient operations in a fast-paced environment.

Qualifications

• Respectful and professional communication with guests and team members.
• Coaching and developing others to improve performance.
• Emotional resilience and patience under pressure.
• Strong leadership and decision-making capabilities.
• Ability to manage fast-paced operations and maintain service quality.
• Uphold integrity and customer satisfaction while meeting targets.
• Experience with P&L management and cost controls.
• Proven ability to manage restaurant operations and staffing.
• Experience in managing food cost and labor cost.

Responsabilités

• Ensure team members provide outstanding service to satisfy guests.
• Assist management with training and coaching team members.
• Utilize AES systems to run a great restaurant on all shifts.
• Implement restaurant controls, especially cash and inventory.
• Set and meet restaurant goals for service, operations and financial results.

Connaissances

Leadership

Coaching

Guest service

Communication

P&L management

Operations management

Cost control

Description du poste

AES Restaurants is seeking a Shift Manager to ensure outstanding service and guest satisfaction by overseeing restaurant operations and directing team members on assigned shifts. You will have full accountability for restaurant operations during shifts when management is not present.

The role emphasizes leadership, coaching, and adherence to food safety and regulatory standards while driving guest satisfaction and efficient operations in a fast-paced environment.