Shift Manager: Guest Experience & Operations Lead

Jimmy John's; Knoxville (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Jimmy John's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. The Shift Manager shares accountability with the restaurant management team for all restaurant operations focusing on satisfying guests, developing team members, and growing sales and profits.

The successful Shift Manager is able to address guest inquiries, ensure staffing, maintain safety and cleanliness, and uphold food quality standards while forecasting sales and managing

Qualifications

• Must be available to work days, evenings, and weekends.
• Must be 18 years or older.
• Minimum three (3) months experience as team member.
• Must have reliable transportation.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for our guests and team members.
• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.
• Learn to forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.
• Ensure cash control, security, safety, and food quality standards are met.

Job description

Jimmy John's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. The Shift Manager shares accountability with the restaurant management team for all restaurant operations focusing on satisfying guests, developing team members, and growing sales and profits.

The successful Shift Manager is able to address guest inquiries, ensure staffing, maintain safety and cleanliness, and uphold food quality standards while forecasting sales and managing