Shift Supervisor: Guest Experience & Team Growth

Long John Silver's; Jackson Square (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Jimmy John's is seeking a Shift Manager to oversee daily operations, lead team members, and support restaurant management. You will focus on guest satisfaction, staff development, and driving sales and profits through effective leadership and process control.

The Shift Manager must be able to address guest inquiries, manage staffing, ensure safety, maintain cleanliness, and uphold food safety standards while coordinating with the management team.

Qualifications

• Minimum three months experience as team member.
• Must be 18 years or older.
• Ability to read, write, and interpret safety rules and procedures.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for our guests and team members.
• Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care for food safety.
• Learn to forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.
• Ensure cash control, security, safety, and food quality standards are met.

Skills

Guest service excellence

Team leadership

Scheduling

Safety compliance

Job description

Jimmy John's is seeking a Shift Manager to oversee daily operations, lead team members, and support restaurant management. You will focus on guest satisfaction, staff development, and driving sales and profits through effective leadership and process control.

The Shift Manager must be able to address guest inquiries, manage staffing, ensure safety, maintain cleanliness, and uphold food safety standards while coordinating with the management team.