Shift Lead - Guest Experience & Team Growth

Long John Silver's; Cherokee Park (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Jimmy John's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. The Shift Manager shares accountability with the restaurant management team for all restaurant operations focusing on satisfying guests, developing team members, and growing sales and profits.

The successful Shift Manager is able to address guest inquiries, ensure staffing, maintain safety and cleanliness, and uphold food quality standards while training staff in proper food

Qualifications

• Must be available to work days, evenings, and weekends.
• Must be 18 years or older.
• Minimum three (3) months experience as team member.
• Must have reliable transportation.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions.

Responsibilities

• Run shifts and lead team members in daily operations.
• Support the restaurant management team in achieving goals.
• Address and resolve guest inquiries and concerns promptly.
• Ensure staffing levels meet service needs and guest demand.
• Maintain a safe, comfortable environment for guests and crew.
• Keep the restaurant clean and equipment in good working order.
• Ensure proper handling and presentation of ingredients and menu items.

Skills

Team leadership

Guest service

Staff scheduling

Communication

Food safety awareness

Job description

Jimmy John's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. The Shift Manager shares accountability with the restaurant management team for all restaurant operations focusing on satisfying guests, developing team members, and growing sales and profits.

The successful Shift Manager is able to address guest inquiries, ensure staffing, maintain safety and cleanliness, and uphold food quality standards while training staff in proper food