Shift Leader — Guest Experience & Operations

Jimmy John's Sandwiches; Lenoir City (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Jimmy John's is seeking a Shift Manager to lead shifts, supervise team members, and support the restaurant management team. The role focuses on guest satisfaction, team development, and profitable store operations. The Shift Manager will drive guest engagement, staffing, safety, cleanliness, and food quality.

Key duties include forecasting sales, scheduling, inventory management, and reporting, while ensuring cash control and adherence to safety standards in a fast-paced environment.

Qualifications

• Must be available to work days, evenings, and weekends.
• Must be 18 years or older.
• Minimum three (3) months experience as team member.
• Must have reliable transportation.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• The Shift Manager runs shifts and leads team members.
• Supports the restaurant management team.
• Focusses on satisfying guests, developing team members, and growing sales and profits.
• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for guests and team members.
• Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure ingredients and menu items are properly sorted, handled, prepared, and presented with food safety.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.
• Ensure cash control, security, safety, and food quality standards are met.

Skills

Team leadership

Guest service

Food safety

Inventory management

Forecasting

Scheduling

Cash handling

Job description

Jimmy John's is seeking a Shift Manager to lead shifts, supervise team members, and support the restaurant management team. The role focuses on guest satisfaction, team development, and profitable store operations. The Shift Manager will drive guest engagement, staffing, safety, cleanliness, and food quality.

Key duties include forecasting sales, scheduling, inventory management, and reporting, while ensuring cash control and adherence to safety standards in a fast-paced environment.