Shift Supervisor: Guest Experience & Operations Lead

Jimmy John's Sandwiches; Cherokee Park (TN); On-site; USD 34,440,000 - 52,349,000; Full time

Job summary

Jimmy John's Shift Manager oversees shifts, leads team members, and supports the restaurant management team. The Shift Manager shares accountability with the restaurant management team for operations, focusing on guest satisfaction, developing team members, and growing sales and profits.

Key responsibilities include addressing guest inquiries, ensuring proper staffing, maintaining food safety and cleanliness, forecasting sales, creating schedules, ordering inventory, and managing cash control

Qualifications

• Hospitality or food-service experience preferred.
• Minimum three months experience as team member.
• Must be 18+ and have reliable transportation.

Responsibilities

• Address and resolve guest inquiries and concerns promptly.
• Maintain staffing levels to meet guest service needs.
• Ensure cleanliness and safe food handling practices.
• Forecast sales, create schedules, and manage inventory.
• Maintain cash control and security in line with standards.

Skills

Leadership

Guest service

Staffing

Food safety

Forecasting

Inventory management

Job description

Jimmy John's Shift Manager oversees shifts, leads team members, and supports the restaurant management team. The Shift Manager shares accountability with the restaurant management team for operations, focusing on guest satisfaction, developing team members, and growing sales and profits.

Key responsibilities include addressing guest inquiries, ensuring proper staffing, maintaining food safety and cleanliness, forecasting sales, creating schedules, ordering inventory, and managing cash control