Shift Lead: Team Builder & Guest Experience

Long John Silver's; Highland Park (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Jimmy John's is hiring a Shift Manager to lead shifts, guide team members, and support restaurant management. The role emphasizes guest satisfaction, staff development, and driving sales and profits.

The successful candidate will resolve guest inquiries, manage staffing, maintain safety and cleanliness, ensure proper food handling, and contribute to weekly reporting and inventory controls in a fast-paced environment.

Qualifications

• Must be available to work days, evenings, and weekends.
• Must be 18 years or older.
• Minimum three months experience as a team member.
• Must have reliable transportation.
• Ability to read, write and interpret safety rules and operating instructions.

Responsibilities

• Address and resolve guest inquiries and concerns promptly.
• Engage with guests to promote positive experiences.
• Ensure staffing levels meet guest service needs.
• Maintain a safe, comfortable environment for guests and team.
• Keep the restaurant clean and equipment in good working order.
• Handle ingredients and menu items with care for food safety.
• Forecast sales, schedule staff, order and track inventory, and file weekly reports.
• Ensure cash control, security, safety, and food quality standards.

Skills

Customer service

Team leadership

Food safety

Communication

Education

High school diploma

Job description

Jimmy John's is hiring a Shift Manager to lead shifts, guide team members, and support restaurant management. The role emphasizes guest satisfaction, staff development, and driving sales and profits.

The successful candidate will resolve guest inquiries, manage staffing, maintain safety and cleanliness, ensure proper food handling, and contribute to weekly reporting and inventory controls in a fast-paced environment.