Shift Manager - Casino

Bally's Vicksburg Casino; Vicksburg (MS); On-site; USD 51,000 - 69,000; Full time

Job summary

Bally's Vicksburg Casino is seeking a dedicated security operations professional to safeguard guests, assets, and integrity across all departments. You will assist on‑duty supervisors, verify slot jackpots of $5,000+ and manage credit extensions in line with policy, while supporting the surveillance team.

The role requires 3–5 years in gaming operations or a B.A., with strong judgment and customer-service focus.

Qualifications

• B.A. or 3–5 years varied experience in the operational aspects of the gaming industry.

Responsibilities

• Provide superior service to guests and internal departments.
• Protect company assets and integrity at all times.
• Assist on‑duty supervisors and managers as required.
• Verify and approve slot jackpots of $5,000+.
• Approve credit extensions according to policy.
• Plan schedules for slots and table games.
• Advise security and surveillance on problem players.
• Resolve guest complaints when directed.

Skills

Gaming operations knowledge

Education

B.A. or 3–5 years experience in gaming operations

Job description

• Provide superior service to guest to both internal and external.
• Ensure that the company's assets and integrity are protected at all times.
• Assist on‑duty supervisors and managers of all departments as required.
• Verifies and approves all slot jackpots of $5,000 or more according to procedures and internal controls
• Approves the extension or limitation of credit to customers in accordance with company policy and procedures.
• Plans and administers work schedules and assignments for slots and table games.
• Advises security and surveillance of problem players as appropriate.
• Resolves guest complaints as requested by any supervisor of any department.
• Approves comps according to company policy.

Compensation:

• $60,000 annual salary

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Required

B.A. or 3 to 5 years varied experience in the operational aspects of the gaming industry.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.