Shift Manager - Table Games

Bally's Corporation; South Lake Tahoe (NV); Vor Ort; USD 65.000 - 75.000; Vollzeit

Zusammenfassung

Bally's Corporation in South Lake Tahoe, NV is seeking an experienced Table Games Shift Supervisor to lead a designated shift, oversee all games and operations, and help maximize profitability while ensuring guest satisfaction.

You will create schedules, monitor budgets, enforce compliance, coach staff to deliver superior service, and maintain confidentiality and regulatory adherence across all table games activities.

Qualifikationen

• Bachelor's degree required.
• Extensive knowledge of all Table Games operations preferred.
• Ability to supervise staff and manage a shift.
• Flexible to work all shifts including holidays, nights, weekends, and overtime.
• Must be 21 years of age.

Aufgaben

• Supervise staff and manage daily shift operations for Table Games.
• Create effective schedules while controlling labor costs and ensuring guest satisfaction.
• Assist in departmental budgeting and report budget concerns to management.
• Promote and model superior customer service and company standards.
• Maintain integrity of daily Table Games operations and gaming floor oversight.

Kenntnisse

Table Games operations

Staff supervision

Budget management

Guest service

Ausbildung

Bachelor's degree

Jobbeschreibung

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games
  department. Provides oversight for all games, game protection, and overall Table Games operations on their
  shift. Supports, administers and manages operational goals and monitors achievements of performance
  and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and
  achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provides recommendations;
  ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance
  with department and company standards and programs. Ensures customer service standards are followed
  by all team members and addresses issues as they arise.
• Responsible for the overall integrity of daily Table Games operations; provides oversight for the gaming floor.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Works closely with Vice President/Director to implement and oversee overall strategies for the overall
  engagement, customer service, comp ability, games layout and mix, revenue growth, and expense
  management in order to maximize profitability.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout
  amounts are paid to customers.
• Maintains and processes all department paperwork, logs, schedules, and communication.
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Qualifications

Education

Bachelors (required)

Experience

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. (required)

Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. (preferred)

Must have extensive knowledge of all Table Games and Table Games Operations. (required)

Must be 21 years of age. (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.