Shift Manager - Casino

Bally's Interactive; Vicksburg (MS); On-site; USD 51,000 - 69,000; Full time

Job summary

Bally's Interactive in the United States is seeking a security/guest services professional to provide exceptional guest service while safeguarding assets and ensuring compliance with company policies.

You will support on‑duty supervisors, verify slot jackpots over $5,000, review credit extensions, and plan schedules for slots and table games, helping to maintain smooth operations across departments. Strong communication and teamwork are essential.

Responsibilities

• Provide superior service to guests and internal customers.
• Protect company assets and integrity at all times.
• Assist on-duty supervisors and managers across departments as required.
• Verify and approve slot jackpots of $5,000 or more per procedures.
• Approve credit extensions within policy.
• Plan and administer work schedules for slots and table games.
• Advise security and surveillance on problem players as appropriate.
• Resolve guest complaints with supervision input.
• Approve comps according to policy.

Job description

Responsibilities:

• Provide superior service to guest to both internal and external.
• Ensure that the company's assets and integrity are protected at all times.
• Assist on-duty supervisors and managers of all departments as required.
• Verifies and approves all slot jackpots of $5,000 or more according to procedures and internal controls
• Approves the extension or limitation of credit to customers in accordance with company policy and procedures.
• Plans and administers work schedules and assignments for slots and table games.
• Advises security and surveillance of problem players as appropriate.
• Resolves guest complaints as requested by any supervisor of any department.
• Approves comps according to company policy.

Compensation:

• $60,000 annual salary

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.