Shift Manager - 4044

Five Guys; Lake Zurich (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Five Guys is seeking a Shift Manager to oversee daily operations in Lake Zurich. The role involves ensuring compliance with company standards, managing team dynamics, and delivering excellent customer service. With competitive pay and opportunities for career growth, this position offers a dynamic work environment focused on food quality and team leadership.

Benefits

Comprehensive and customizable benefits

Secret Shopper bonus plan

Free Meals while you work

401(k) with match based on eligibility

Medical, Dental, and Vision benefits based on eligibility

Qualifications

• 1-2 years of supervisory experience in food service or retail preferred.
• Passion for creating a great workplace for your team.
• Desire to make customers’ day with excellent service.

Responsibilities

• Direct daily operations in the General Manager’s absence.
• Ensure compliance with company standards in product prep and delivery.
• Manage customer relations and restaurant maintenance.

Skills

Customer Service

Team Management

Leadership

Job description

1 month ago Be among the first 25 applicants

Description

The pay for this position is $17.00 - $19.00/hour + Tips + Bonus

At Five Guys, we serve outstanding burgers and fries in clean restaurants with a top-tier customer service approach!

Job Details

Description

The pay for this position is $17.00 - $19.00/hour + Tips + Bonus

Shift managers are trained to perform all duties of Crew Members and Shift Leaders, with additional responsibility for directing daily operations in the General Manager’s absence. This includes ensuring compliance with company standards in product prep and delivery, customer relations, restaurant maintenance, team and inventory management, and other duties as required or assigned.

What can you expect?

• Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm, with no drive-thrus.
• Comprehensive and customizable benefits – medical, dental, vision, pet insurance, 401(k) with match based on eligibility, Employee Assistance Program, and an Employee Relief Fund.
• Real career growth with plans to open more than 1000 new locations across North America, with an emphasis on promoting from within.
• Secret Shopper bonus plan in addition to your base pay. We conduct two secret shops each week, and team members working during those shifts are eligible for bonuses based on the results.

What's in it for you?

• A fast-paced, high-energy environment
• Competitive base pay and excellent potential bonus
• Work with fresh ingredients and high-quality products
• A fun work environment and culture that values food quality and safety but keeps a relaxed atmosphere
• Amazing growth opportunities
• Free Meals while you work
• 401(k), Medical, Dental, and Vision benefits based on eligibility

What are we looking for?

• 1-2 years of supervisory experience in food service or retail preferred
• Passion for creating a great workplace for your team
• A desire to make customers’ day with excellent service and a big smile
• Honest, energetic, motivational, and fun personality
• High standards for yourself and your team

Five Guys Core Convictions

• Remain Humble - Never above doing the dishes.
• Exceed Expectations - Give more than expected.
• Always Do The Right Thing - Let your conscience and grit guide you.
• Lead By Example - Demonstrate great leadership.

Click here for a detailed description of this position.

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Equal Employment Opportunity (EEO) statement and related links.