Shift Manager

Fulenwider Group; Boone (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Fulenwider Enterprises’ KFC and Taco Bell locations in Boone, NC are seeking a proactive Shift Manager to lead a team during peak hours, ensure smooth operations, and deliver friendly service.

As a captain of the shift, you’ll mentor crew, supervise food preparation, handle guest concerns, and uphold food safety and cleanliness standards.

This role requires flexibility for evenings, weekends and holidays, with on‑the‑job training available.

Qualifications

• Experience in restaurant or fast‑food settings preferred.
• Proven ability to lead and motivate a team.
• Excellent verbal communication skills.
• Thrives in a fast‑paced environment and adapts quickly.
• Flexibility to work evenings, weekends and holidays.
• Food safety certification is preferred but not required.

Responsibilities

• Supervise the shift: manage staff, guest questions, and policy adherence.
• Lead and motivate the team to deliver excellent service.
• Interact with customers, take orders, and ensure a positive dining experience.
• Maintain high food safety standards in preparation, storage and handling.
• Handle cash registers, payments, and accurate record keeping.
• Monitor inventory, place orders, and rotate stock as needed.
• Prepare shift reports including sales and labor costs.
• Train new team members on policies and service standards.
• Handle unexpected issues and resolve conflicts quickly.
• Ensure the restaurant remains clean, organized and presentable.
• Assist with promotions and specials to drive sales.

Skills

Restaurant experience

Leadership

Communication

Adaptability

Availability

Food safety certification

Job description

Job Details

Job Location: KFC 1668 Blowing Rock Rd, Boone, NC 28607 | E320011 - Boone, NC 28607

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: handle cash registers, process payments, and maintain accurate records.
• Inventory Management: keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: train new team members on company policies, procedures, and customer service standards.
• Problem‑Solving: handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: previous restaurant or fast‑food experience preferred.
• Leadership Skills: ability to lead and motivate a team effectively.
• Communication: excellent verbal communication skills.
• Adaptability: thrive in a fast‑paced environment and adapt to changing circumstances.
• Availability: flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: preferred but not required (can be obtained on the job).