Shift Manager

Fulenwider Group; Welch (WV); On-site; USD 32,000 - 45,000; Full time

Job summary

Fulenwider Enterprises is seeking a Shift Manager for our KFC and Taco Bell locations in Welch, WV. You will captain the shift, lead a team, ensure smooth operations, and uphold service standards with a focus on teamwork and a positive environment.

You will supervise staff, handle customer inquiries, manage inventory and cash processes, and train new teammates to maintain high food-safety and service levels in a fast-paced setting.

Qualifications

• Restaurant or fast-food background preferred.
• Proven leadership and team motivation abilities.
• Excellent verbal communication skills.
• Adaptability to a fast-paced environment.
• Flexible availability including evenings, weekends, holidays.
• Food safety certification preferred but not required (on-the-job training available).

Responsibilities

• Oversee all restaurant operations during your shift.
• Lead and motivate restaurant staff.
• Interact with customers and resolve inquiries.
• Maintain food safety standards and proper storage.
• Handle cash registers and payments.
• Manage inventory levels and stock rotation.
• Prepare shift reports on sales and labor costs.
• Train new team members on policies and customer service.
• Resolve issues and keep operations running smoothly.
• Ensure cleanliness and presentation of the restaurant.
• Promote promotions and specials to drive sales.

Skills

Leadership

Communication

Adaptability

Availability

Experience

Food Safety Certification

Job description

Job Location

KFC 909 Virginia Ave, Welch, WV 24801 | E320093 - Welch, WV 24801

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).