Shift Manager

Grand River Casino; South Dakota; Presencial; USD 28.000 - 35.000; Jornada completa

Descripción de la vacante

Grand River Casino invites applications for a Shift Manager in Mobridge, SD. You will oversee casino gaming operations during your shift, manage staff, ensure compliance with gaming laws and internal controls, and maintain secure cash handling.

The role requires RBS knowledge, strong guest relations, and coordination with Surveillance and Security to protect assets. A Bachelor’s degree is preferred and technical training in Slots or Table Games is required.

Formación

• Minimum 2 years’ supervisory casino experience.
• Must be able to communicate in the primary language used in the workplace.
• Must be 21 years or older.
• Maintain Title 31 compliance and internal controls.

Responsabilidades

• Oversee profitable shift operations including staffing and discipline.
• Ensure compliance with gaming laws and internal controls of Enterprise.
• Maintain safe and accurate cash handling and funds control.
• Supervise prize verifications and payouts.
• Identify regular and VIP guests and extend goodwill.
• Coordinate with Surveillance and Security for safety and welfare.
• Handle guest questions and disputes, including sports betting issues.

Conocimientos

Staff supervision

Casino operations

RBS certification

Conflict resolution

Educación

Bachelor's degree preferred

Slots/Table Games training

Herramientas

Point-of-Sale systems

Surveillance coordination

Descripción del empleo

Shift Manager# Shift ManagerGrand River Casino - Mobridge, SD 57601## OverviewSalary Range$20.00 - $25.40Position TypeFull Time## Description**Highest pay in the area****Best benefits in the market****Apply now and join our team!****Starting Pay $20.00 - $25.40 (DOE)**## Qualifications**SUMMARY:**To oversee and have total responsibility for the management and operations of the casino Gaming Department during his/her shift. To assist the Gaming Manager in the overall efficient and profitable operation of the Gaming Department.**DUTIES AND RESPONSIBILITIES:*** Responsible for the profitable operation of the shift including adequate staffing, appropriate discipline in accordance with Enterprise policy, and motivation of staff.* Responsible for the maintenance of all gaming laws, internal controls, policies, and procedures of Enterprise.* Responsible for the safe and accurate control of funds assigned to and derived from the casino operation.* Accountable for the proper functioning of equipment and must take corrective action where necessary to minimize downtime, and for proper dealing standards.* Supervise game prize verifications and payouts using established procedures.* Identify regular and VIP guests and extend recognition and goodwill to them.* Handle disputes and complaints which are brought to his/her attention in a diplomatic, professional, and timely manner.* Be RBS certified and practice this knowledge daily.* Work closely with Surveillance and Security to ensure the safety and financial welfare of the Enterprise.* Will be responsible for helping resolve guest questions and issues regarding sports betting. As well as handling all customer disputes.* Maintaining Title 31 Compliance accurately.* Other duties as assigned.**PREREQUISITES:**Must be age 21 or older. Must qualify for a Tribal Key gaming license.**EDUCATION:**Bachelor’s degree preferred. Technical training in Slots and/or Table Games required. Must be able to communicate in the primary language used in the workplace**EXPERIENCE:**Minimum 2 years’ experience in a professional, supervisory position within a casino environment. Responsible for human and material resources requiring sound decision making. Must possess a minimum of 3 years overall gaming experience. Must be computer literate.**PHYSICAL:** Cannot be color blind. Position requires bending, reaching, standing, walking, sitting, finger dexterity, grasping, and repetitive motions.