Floor Service Representative

Grand River Casino; South Dakota; On-site; USD 17,523 - 21,283; Part time

Job summary

Grand River Casino in South Dakota is looking for a Floor Service Representative to provide excellent customer service while handling beverages and basic machine upkeep. The role involves interacting with customers to ensure a pleasant experience.

Candidates must be at least 21 years old, have a high school diploma or GED, and meet certain physical requirements. This position offers a competitive hourly wage and the opportunity to work in an exciting casino environment.

Qualifications

• Must be 21 years of age or older.
• Must qualify for a Standing Rock Sioux Tribal Key license.
• 20/20 corrected vision and not color blind.

Responsibilities

• Perform paper fills and jackpots while maintaining proper machine records.
• Ensure proper coverage of the working area providing service.
• Assist guests with wagers and sports betting inquiries.
• Comply with BSA/AML regulations and internal controls.

Skills

Customer service

Basic machine upkeep

Ability to stand for long hours

Problem-solving skills

Education

High school diploma or GED

Job description

SALARY RANGE: $12.72 - $15.45 HOURLY/DOE

SUMMARY

Provides customers with beverages, change, and basic machine upkeep, all in a prompt and timely manner. Interacts positively with customers using grand service.

DUTIES AND RESPONSIBILITIES

• The Floor Service Representative performs paper fills and jackpots while maintaining proper machine records and performs minor maintenance on slot machines.
• He/she ensures proper coverage of the floor area or designated working area, providing service to all customers such as serving beverages, making change, giving information on casino & resort and slot machine payouts.
• Help the guest make wagers and answer any questions they may have about sports betting. As well as handling customer disputes.
• The Floor Service Representative assists in all areas of the casino and performs any other duties as assigned by the Shift Managers and/or Gaming Manager.
• Employee shall comply with all BSA/AML regulations, reporting, and training requirements – Specifically those in the Grand River Casino Written System of Internal Controls (and appendices) for BSA/AML Compliance.

QUALIFICATIONS

PREREQUISITES

Must be 21 years of age or older. Must qualify for a Standing Rock Sioux Tribal Key license. Must have 20/20 corrected vision and not be color blind.

EDUCATION

High school graduate or GED.

PHYSICAL

Must be physically able to withstand continued walking, standing, kneeling, and lifting for periods of 8 hours or more and lift up to 15 pounds.