Shift Manager

Fulenwider Group; Reidsville (NC); On-site; USD 19,000 - 29,000; Full time

Job summary

Fulenwider Enterprises KFC and Taco Bell in Reidsville, NC seeks a capable Shift Manager to lead daily restaurant operations and ensure top-tier service. You will supervise staff, maintain safety standards, and drive a positive dining experience for guests during your shift.

You will motivate a diverse team, handle customer inquiries, and promote promotions while upholding company policies and quality expectations for fast-paced service environments.

Qualifications

• Previous restaurant or fast-food experience preferred.
• Strong leadership and communication skills.
• Flexibility to work evenings, weekends, and holidays.
• Food safety awareness preferred.

Responsibilities

• Oversee all restaurant operations during your shift, including staff management and customer inquiries.
• Motivate and guide the team to deliver excellent service and maintain a positive work environment.
• Interact with customers, take orders, and ensure a memorable dining experience.
• Maintain high food safety standards through proper handling and storage.
• Manage cash registers, payments, and shift records.
• Monitor inventory and stock rotation; place orders as needed.
• Prepare shift reports detailing sales, labor, and incidents.
• Train new team members on policies and customer service standards.
• Handle unexpected situations and resolve conflicts to keep operations smooth.
• Ensure the restaurant remains clean, organized, and presentable.
• Assist in promoting new menu items, deals, and promotions.

Skills

Team Leadership

Communication

Problem Solving

Adaptability

Availability

Job description

Job DetailsJob Location: Taco Bell 1636 Freeway Dr. Reidsville, NC 27320 | 5704 - Reidsville, NC 27320

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift:You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership:Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service:Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety:Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling:Handle cash registers, process payments, and maintain accurate records.
• Inventory Management:Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports:Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training:Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving:Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness:Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials:Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience:Previous restaurant or fast-food experience preferred.
• Leadership Skills:Ability to lead and motivate a team effectively.
• Communication:Excellent verbal communication skills.
• Adaptability:Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability:Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification:Preferred but not required (can be obtained on the job).