Shift Manager

Fulenwider Group; Albemarle (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Fulenwider Enterprises is hiring a Shift Manager for our KFC and Taco Bell locations in Albemarle, NC. You will oversee the shift, lead a team of crew members, ensure smooth operations, and deliver exceptional customer service. This role focuses on teamwork, food safety, and sales growth.

You’ll train staff, manage customer interactions, handle cash, and maintain clean, welcoming dining areas while promoting promotions and maintaining high standards during fast-paced hours.

Qualifications

• Experience in restaurant or fast-food operations.
• Ability to lead and motivate a team.
• Excellent verbal communication skills.
• Able to thrive in a fast-paced environment.
• Flexible evenings, weekends, and holidays.
• Food safety certification preferred but can be obtained on the job.

Responsibilities

• Supervise shift operations including staff and customer inquiries.
• Lead and motivate the team to deliver excellent service.
• Ensure food safety standards and proper storage.
• Handle cash, process payments, and keep records.
• Prepare shift reports on sales and labor.
• Train new team members on policies and customer service.
• Promote cleanliness and organized presentation.
• Assist promotions and specials to drive sales.

Skills

Team leadership

Verbal communication

Adaptability

Fast-paced environment

Flexible availability

Food safety certification

Job description

Job Location: KFC 646 NC-24, Albemarle, NC 28001 | E320015 - Albemarle, NC 28001

Job Summary: As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Previous restaurant or fast‑food experience preferred.
• Ability to lead and motivate a team effectively.
• Excellent verbal communication skills.
• Thrive in a fast‑paced environment and adapt to changing circumstances.
• Flexible availability, including evenings, weekends, and holidays.
• Food safety certification preferred but not required (can be obtained on the job).